Return and Refund Policy for sotehtech.com

Effective Date: September 13, 2025

Sotehtech LLC (“we,” “us,” or “our”) is committed to delivering exceptional WordPress development, SEO, PPC, and social media marketing services through sotehtech.com. Due to the digital and customized nature of our services, our Return and Refund Policy outlines specific conditions under which refunds may be considered. By engaging our services, you (“client” or “you”) agree to this policy.

1. Nature of Services

Our services, including custom WordPress development, SEO strategies, PPC campaigns, and social media marketing, are intangible and tailored to your business needs. Once services are initiated, resources are allocated, and work is performed, making returns or cancellations challenging. We strive to ensure client satisfaction through transparent communication and deliverables aligned with agreed specifications.

2. Refund Eligibility

Refunds may be considered under the following circumstances:

• Non-Delivery of Services: If we fail to deliver the agreed-upon services within the specified timeline due to our sole fault, you may request a refund.
• Significant Non-Conformance: If deliverables materially deviate from the agreed scope and we cannot rectify within a reasonable period (typically 14 days), a partial or full refund may be issued.
• Refunds are not available for completed services, dissatisfaction due to external factors (e.g., search engine algorithm changes), or client failure to provide necessary materials (e.g., content, access credentials).

3. Refund Request Process

To request a refund, contact us within 7 days of the issue arising at [Insert Email Address, e.g., support@sotehtech.com] with:

• Your name, contact details, and service details.
• A clear explanation of the issue and refund request basis.
  We will review your request within 5 business days and may request additional information. Approved refunds will be processed within 10 business days to the original payment method.

4. Non-Refundable Circumstances

Refunds will not be issued for:

• Services fully delivered as per the agreed scope.
• Delays or issues caused by client-provided materials or third-party platforms (e.g., Google Ads, Meta).
• Changes in client expectations or business objectives after service initiation.
• Outcomes influenced by external factors beyond our control, such as market conditions or algorithm updates.

5. Dispute Resolution

If you are dissatisfied, we encourage collaborative resolution. Contact us to discuss concerns, and we will work to address issues promptly. Disputes unresolved through direct communication are subject to the arbitration process outlined in our Terms and Conditions. This policy does not affect your statutory rights under applicable law.

6. Policy Updates

Sotehtech LLC reserves the right to update this policy, with changes effective upon posting to sotehtech.com. We recommend reviewing this page periodically.

7. Contact Us

For refund inquiries, contact:
Sotehtech LLC
[ support@sotehtech.com]
[5303 Northfield Rd.Bedford, Ohio 44146]

Thank you for choosing Sotehtech LLC. We value your trust and aim to deliver outstanding digital solutions.